Turn one-off jobs into loyal, long-term customers
You do great work, but most customers never get round to leaving a review. A year later, they’ve forgotten who did the job, and when they need you again, they head back to Google and pick whoever looks most trusted that day.
This system fixes that. It gives you one joined-up way to:
- Collect more 5-star Google reviews automatically
- Reply to every review with professional, AI-written responses
- Catch low-star reviews privately before they damage your reputation
- Bring customers back with regular service reminders by text
- Encourage referrals with “recommend a friend” offers
- Showcase fresh 5-star reviews directly on your website
How it works
1. We set everything up
We configure your review requests, reminders, referral offers, and website widget so they match the way you already work.
2. After every job
A friendly text goes out asking for a quick review. Happy customers are guided straight to your Google review link.
AI replies to every review, and low-star ratings trigger a private follow-up so you can fix issues before they turn into public complaints.
3. Between jobs
Customers get annual boiler service reminders by text, plus occasional “recommend a friend” offers to bring in new work.
Your latest 5-star Google reviews are automatically pulled through to your website to show visitors they’re in safe hands.
What you’ll have in place
- A reliable way to ask every customer for a review
- Automatic replies to every review, handled for you
- Private follow-up flows for low-star feedback
- Text reminders that bring customers back each year
- Referral offers that encourage “recommend a friend”
- A live review feed on your website showing fresh 5-star proof
What’s included in your system
- Automated review request texts sent shortly after each job
- AI-written replies to every Google review
- Low-star (3 or below) review handling with private follow-up
- Annual boiler service reminders by text to past customers
- “Recommend a friend” discount offer messages to drive referrals
- Recent 5-star Google reviews shown automatically on your website
- Initial setup and guidance so you and your team know what to expect
Pricing and options can be tailored to your business. The easiest way to see if it’s a fit is a quick, no-pressure chat.
FAQs
Is this just about getting more reviews?
No. Reviews are the starting point, but this is designed as a full reputation and loyalty system: reviews, reminders, referrals and a live review feed on your website.
Will this work for my type of business?
If you serve customers and rely on your reputation – trades, home services, retail, or professional services – this approach works very well.
Do I need any tech skills or extra software?
No. Everything runs in the background once it’s set up. You don’t have to log into anything daily or learn a new app.
Will this replace my office staff?
It’s not about replacing people. It handles the repetitive follow-ups so your team can focus on higher-value work and dealing with customers who actually need to speak to someone.
Want to see how this could work in your business?
If you’d like more 5-star reviews, more repeat bookings and more referrals from the customers you already have, this system is built for you.
