“Stop asking for reviews at midday. Ask by SMS at 6–7pm when people are off the tools. Add the exact link; remove extra taps.”
Why This Matters
Most local businesses ask for reviews at the wrong time—right after the job is done, often midday. But that’s when your customer is busy, distracted, or back at work. By the time they get home, your request is buried and forgotten.
Instead, send your review request by SMS between 6–7pm, when people are winding down and checking their phones. Pair that with a direct review link (no extra clicks), and you’ll see your review rate climb dramatically.
Quick Action Checklist
- Switch your review request timing to 6–7pm.
- Send requests by SMS, not email (higher open rates).
- Include the direct review link so it’s one tap and done.
Common Questions
Can I still ask for reviews during the day?
You can, but evening SMS requests almost always perform better for home service businesses.
What if a customer doesn’t respond?
Follow up once, 48 hours later. Keep it short, polite, and always include the direct link.
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