Privacy Policy
for The On-Demand CMO
(Neil Carroll trading as)
At On Demand CMO, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, including our SMS communication services.
1. Information We Collect
We may collect personal information such as your name, email address, phone number, IP address, and browsing data through forms, cookies, analytics, and other means.
- Name
- Address
- Business Name
- IP address and device/browser details
- Interaction data (e.g., email opens, link clicks, SMS replies)
- Usage and analytics data (via cookies and third-party tools)
2. How We Use Your Information
We use your data to:
- Deliver the services you’ve requested
- Send appointment reminders, service updates, and support notifications via email, SMS, or phone
- Provide marketing content when you’ve opted in
- Analyze usage patterns and improve our services
- Comply with legal and regulatory obligations
SMS Communications:
If you provide your phone number, you consent to receive SMS messages from On Demand CMO. These may include updates, service notifications, appointment reminders, or promotional offers. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact [email protected].
3. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.
4. Sharing Your Information
We do not sell or rent your personal information. We may share it with trusted third-party service providers who assist us in delivering our services, including:
- SMS gateways and phone service providers
- Email delivery platforms
- Web hosting and analytics providers
- CRM and automation tools
These providers are required to safeguard your information and use it only as instructed by us.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Personalize your experience
- Monitor website usage and performance
- Support targeted advertising and remarketing (where consented)
You can manage cookie preferences through your browser settings or cookie banner (if enables).
6. Data Security
We implement industry-standard security measures including HTTPS, access control, and data encryption to protect your personal information. However, no system is 100% secure.
7. Your Data Rights
Depending on your location and applicable data laws, you may have the right to:
- Access and correct your data
- Request deletion of your data
- Withdraw consent for data processing (including SMS)
- Restrict or object to data use
- Request a copy of your data (data portability)
To exercise any of these rights, contact us using the details below.
8. Contact Us
For questions about this Privacy Policy or to request changes to your personal data, please contact:
📧 [email protected]
Last Updated: May 2025